Friday, 21 July 2017
4 days delay. Due to lousy purchaser + liar Boey.
4 days ago, I sumitted order for 1 item. Status order "purchasing order". Then suddenly changed back to "order processing". I knew something was wrong.
Next day, I saw the order disappeared. The purchaser had cancelled it. Reason: Must order 3 pieces.
Seller's website clearly states that 1 piece is Ok. What's going on? I re-submitted my order for 3 pieces. And purchaser still didn't order. "Purchasing order" for many hours. Suddenly changed back to "order processing".
I went on chat. Stupid Boey came online. As I mentioned in a previous post, get out the moment u see Boey. She's stupid. Now I discover that not only useless, she's also a liar.
Since I really needed a solution, I asked Boey to check with seller whether I can buy 1 piece. Boey pretended to contact seller & got back very fast saying "seller say" must buy 3 pieces. Then why the seller stated can buy just 1? Boey said the seller forgot to bring it down.
What a liar. Forgot? Straightaway I knew it was not true. The seller stated in words, that 1 piece can be ordered. Also, it's a 7 year-old store. How can they "forget"?
No ordering dragged on for another day till this morning. In between, I was also on chat with Sindy who couldn't help.
This morning, I got online with another chat staff. Aaron was very nice. Very patient. He contacted seller for me. Took a long time because seller wasn't there even though his icon is online. So, I told Aaron, I'll try again later.
About 45 mins later, I got Aaron again. He very patiently contacted seller. When finally got hold of the seller, the answer: Seller says can buy 1 piece as well.
So, what were the purchaser & Boey doing? Because of their stupidity, it's 4 days delay.
Also, earlier, Boey "contacted" the seller so fast. Clearly, she never contacted the seller at all & was lying.
Aaron could only leave a remark to speed up the order. But after ending the chat, I saw that the 3 pieces finally "order placed".
4 days delay because of the purchaser & stupid Boey. It's also not the first time. Previously, also cancelled my orders due to their purchaser crazy. And once was worse: Purchaser didn't even order for days.
Not only delay. Because the purchaser won't order 1 piece, I was forced to order 3. More money gone on just these 3 items, which caused me to be unable to buy other items. 2 other items were also cancelled due to purchaser wanting me to order 3 of both items.
Sunday, 9 July 2017
Mon 10 July 12:35a.m.
>>Should have come across this<< before buying their Prepaid $15 ($18 value) card. No wonder my psychic feeling told me to stick with M1. Because previous years ago, I didn't like M1 for being a useless money sucker, I thought to try Starhub this time.
I haven't been using my phone for years. No money to keep topping up my old M1 Prepaid SIM money guzzler. In that M1 card, I kept topping up every 3 months just to keep it alive until it accumulated to $60 or $80 & damn M1 said they wouldn't refund me if I cut the card. In the end, I had to forfeit $60-$80 when I stopped using the prepaid card.
My psychic these days very accurate. I didn't listen to it & this time bought Starhub $15 prepaid with intention of downloading job apps from delivery companies.
In just 5 days (starting 4 July purchase to 9 July around 7+pm), all the money disappeared from this Starhub Prepaid card. I didn't make any phone call. Didn't download anything. All downloads failed when I tried (whatsapp, uparcel, ubereats), which made me realize that my phone is too old to download any Apps. Didn't use SMS at all. I turned off my phone almost always. On the first day after the purchase, I didn't even download anything & didn't know what to do with my phone.
On the day I purchased it, the customer service guy in the store told me that the free data will auto-activate upon purchase, whether I activated the card or not. Meaning, if I just sat on the card, the 15GB would disappear in 5 days. So, I thought it was nice of him to tell me.
Free 5-day 15GB local data disappeared. $18 value disappeared. The value in main wallet is now just $0.01.
Where did all the money go? I really have no idea.
Just a brief check online, I see other people experienced the same thing. Missing money.
Really, it's like being robbed without your knowing it.
Am I angry? Do I want to complain for a refund? No. It was expected that Starhub Prepaid would be shit. On the day of purchase, I had to return to the store to change the card & the cashier took ages to issue me a new one that worked. The service was slow even though the store was almost empty of customers. But I couldn't just walk over to next door M1 since I already paid for this card.
I don't know what to do with this Starhub card now. It's empty of cash. Can people still call in? Can I still use it to SMS? The expiry date is 6 months away. I have no intention of adding more cash to it.
Talk about scam. I think this is a pretty good one. Starhub. Established name & doing this with prepaid phone cards. I feel more cynically disgusted than upset.
It's a pity because I like this phone number. Easiest & most natural to remember.