Friday 21 July 2017

Ezbuy Chat Staff Boey Liar & Lousy Purchaser


4 days delay. Due to lousy purchaser + liar Boey.

4 days ago, I sumitted order for 1 item. Status order "purchasing order". Then suddenly changed back to "order processing". I knew something was wrong.

Next day,  I saw the order disappeared. The purchaser had cancelled it. Reason: Must order 3 pieces.

Seller's website clearly states that 1 piece is Ok.  What's going on? I re-submitted my order for 3 pieces. And purchaser still didn't order. "Purchasing order" for many hours. Suddenly changed back to "order processing".

I went on chat. Stupid Boey came online. As I mentioned in a previous post, get out the moment u see Boey. She's stupid. Now I discover that not only useless, she's also a liar.

Since I really needed a solution, I asked Boey to check with seller whether I can buy 1 piece. Boey pretended to contact seller & got back very fast saying "seller say" must buy 3 pieces. Then why the seller stated can buy just 1? Boey said the seller forgot to bring it down.

What a liar. Forgot? Straightaway I knew it was not true. The seller stated in words, that 1 piece can be ordered. Also, it's a 7 year-old store. How can they "forget"?

No ordering dragged on for another day till this morning. In between, I was also on chat with Sindy who couldn't help.

This morning, I got online with another chat staff. Aaron was very nice. Very patient. He contacted seller for me. Took a long time because seller wasn't there even though his icon is online. So, I told Aaron, I'll try again later.

About 45 mins later, I got Aaron again. He very patiently contacted seller. When finally got hold of the seller, the answer: Seller says can buy 1 piece as well. 

So, what were the purchaser & Boey doing?  Because of their stupidity, it's 4 days delay.

Also, earlier, Boey "contacted" the seller so fast. Clearly, she never contacted the seller at all & was lying.

Aaron could only leave a remark to speed up the order. But after ending the chat, I saw that the 3 pieces finally "order placed".

4 days delay because of the purchaser & stupid Boey.  It's also not the first time. Previously, also cancelled my orders due to their purchaser crazy. And once was worse: Purchaser didn't even order for days.

Not only delay. Because the purchaser won't order 1 piece, I was forced to order 3. More money gone on just these 3 items, which caused me to be unable to buy other items.  2 other items were also cancelled due to purchaser wanting me to order 3 of both items.



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